Rights & Responsibilities

Your Rights

As a client of the Neighbourhood Centre you have the right to;

  • Be treated with respect, dignity and consideration.
  • Be safe and feel safe.
  • A professional service.
  • Be informed about what services are available.
  • Be assessed to receive services without discrimination.
  • Choose what service you will receive.
  • Refuse assessment or service.
  • Have your philosophy and values respected.
  • Have a support person present when you access our services.
  • Express your views and ideas, make comments, or complain.
  • Confidentiality and respect for your privacy.
  • Have access to your own records following established procedure.

Your Responsibilities

As a client of the Neighbourhood Centre you have a responsibility to;

  • Respect the right of our staff to work in an environment that is free from harassment, and the right of other clients to access our services safely
  • Provide all the relevant information to enable staff to provide assistance required
  • Accept the results of any decisions you make
  • Be an active participant in the service or program you are accessing
  • Keep appointments and tell us beforehand if unable to do so

Our Rights

In providing service to you, we have the right to;

  • Expect you to provide us with the information necessary for us to assist you
  • Expect you to take responsibility for the consequences of any decisions you make
  • Expect your participation and contribution to the service or program you have accessed
  • Expect you to let us know when you cannot attend a pre-arranged appointment.

Our Responsibilities

Staff and Volunteers of the Neighbourhood Centre have a responsibility to;

  • Honour you as a person, and treat you with courtesy and consideration
  • Provide a safe environment for you when you access our services
  • Ensure that all workers are well trained and work in accordance with our mission, vision and values
  • Provide you with accurate information about our services and programs
  • Offer the services we are funded to deliver without discrimination
  • Respect the decisions you make, including your decision to refuse some services
  • Respect your philosophy and values, even when these differ from those of the Centre.
  • Work cooperatively with you and your support person in the provision of services.
  • Ensure that you are aware of our complaints procedure, and have access to relevant forms and assistance if you want to lodge a complaint or provide feedback on the service you receive.
  • Follow strict procedures to ensure your confidentiality and privacy, except where these rights may be overridden by legal or safety considerations.
  • Provide you with information about how to access your records, and the circumstances in which access may be refused