As a client of the Neighbourhood Centre you have the right to;
- Be treated with respect, dignity and consideration.
- Be safe and feel safe.
- A professional service.
- Be informed about what services are available.
- Be assessed to receive services without discrimination.
- Choose what service you will receive.
- Refuse assessment or service.
- Have your philosophy and values respected.
- Have a support person present when you access our services.
- Express your views and ideas, make comments, or complain.
- Confidentiality and respect for your privacy.
- Have access to your own records following established procedure.
As a client of the Neighbourhood Centre you have a responsibility to;
- Respect the right of our staff to work in an environment that is free from harassment, and the right of other clients to access our services safely
- Provide all the relevant information to enable staff to provide assistance required
- Accept the results of any decisions you make
- Be an active participant in the service or program you are accessing
- Keep appointments and tell us beforehand if unable to do so
In providing service to you, we have the right to;
- Expect you to provide us with the information necessary for us to assist you
- Expect you to take responsibility for the consequences of any decisions you make
- Expect your participation and contribution to the service or program you have accessed
- Expect you to let us know when you cannot attend a pre-arranged appointment.
Staff and Volunteers of the Neighbourhood Centre have a responsibility to;
- Honour you as a person, and treat you with courtesy and consideration
- Provide a safe environment for you when you access our services
- Ensure that all workers are well trained and work in accordance with our mission, vision and values
- Provide you with accurate information about our services and programs
- Offer the services we are funded to deliver without discrimination
- Respect the decisions you make, including your decision to refuse some services
- Respect your philosophy and values, even when these differ from those of the Centre.
- Work cooperatively with you and your support person in the provision of services.
- Ensure that you are aware of our complaints procedure, and have access to relevant forms and assistance if you want to lodge a complaint or provide feedback on the service you receive.
- Follow strict procedures to ensure your confidentiality and privacy, except where these rights may be overridden by legal or safety considerations.
- Provide you with information about how to access your records, and the circumstances in which access may be refused