Rights & Responsibilities

Your Rights

As a client of the Neighbourhood Centre you have the right to;

As a client of the Neighbourhood Centre you have a responsibility to;

Respect the right of our staff to work in an environment that is free from harassment, and the right of other clients to access our services safely
Provide all the relevant information to enable staff to provide assistance required
Accept the results of any decisions you make
Be an active participant in the service or program you are accessing
Keep appointments and tell us beforehand if unable to do so

In providing service to you, we have the right to;

Expect you to provide us with the information necessary for us to assist you
Expect you to take responsibility for the consequences of any decisions you make
Expect your participation and contribution to the service or program you have accessed
Expect you to let us know when you cannot attend a pre-arranged appointment.

Honour you as a person, and treat you with courtesy and consideration
Provide a safe environment for you when you access our services
Ensure that all workers are well trained and work in accordance with our mission, vision and values
Provide you with accurate information about our services and programs
Offer the services we are funded to deliver without discrimination
Respect the decisions you make, including your decision to refuse some services
Respect your philosophy and values, even when these differ from those of the Centre.
Work cooperatively with you and your support person in the provision of services.
Ensure that you are aware of our complaints procedure, and have access to relevant forms and assistance if you want to lodge a complaint or provide feedback on the service you receive.
Follow strict procedures to ensure your confidentiality and privacy, except where these rights may be overridden by legal or safety considerations.
Provide you with information about how to access your records, and the circumstances in which access may be refused